AMHA Update on Novel Coronavirus (COVID-19) For Residents

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The Akron Metropolitan Housing Authority (AMHA) cares about the health and wellness of our residents, staff, and partners. To ensure that we are taking the necessary precautions regarding novel coronavirus (COVID-19), we are monitoring information provided to us by our local public health officials and the Center for Disease Control (CDC). We will provide periodic agency updates or status changes at if and when more information becomes available.

AMHA is taking extra precautionary measures to ensure the wellbeing of our residents and staff by limiting in-person interactions as recommended by the CDC, and we ask that you do the same.  Due to some of these changes, you will experience some changes to the level of services you have previously received; however, please know we are doing the best that we can to continue to serve you. We encourage you to be informed and take the necessary precautionary measures for yourself and for your neighbors.       


Residents are encouraged to call AMHA’s Resident Hotline at 330-376-9908 for the latest information.


Please visit the AMHA Resident FAQ to see a list of Frequently Asked Questions and Answers. 


Current AMHA Status:


Please note, AMHA’s status has been updated to reflect our current response to Governor Dewine’s Responsible Protocols for Getting Back to Work Announcement on 4/27/2020. Despite this, many of our restrictions and precautions will remain in place until further notice.  (Updated 6/25/2020 at 11:15 am)

Effective Wednesday, July 1, 2020

  • Residents may use the lobbies, computer rooms, libraries, and billiard rooms (as applicable per building). Chairs and furniture will be placed based on social distancing requirements at least six feet apart. Please do not move furniture.      
  • Computers may have signs placed as ‘unavailable’ in order to provide adequate space between users. Residents are encouraged and reminded to wear face masks when in these areas. 
  • Some partner services, such as the Library book mobile, may be restored in July based on meeting social distancing protocols. 
  • Community Rooms will remain closed until further notice, including community room rentals and other events involving large gatherings.
  • Facial Covering Required. See Facial Covering Statement below for more information. 
  • No Walk-ins.  Walk-ins are not permitted at all AMHA locations.
  • Appointments. Effective June 1st in-person meetings will begin by appointment only.  You will be asked to wear a face covering.  If you do not have one, one will be provided to you when you arrive. If you are unable to wear a mask or you or someone else in your home have been sick, you will be asked to reschedule or make other arrangements in order to complete the appointment. 
  • Recertifications.  Effective March 23rd all recertifications will be completed through mail and email.
  • Income Changes.  Immediately report any income changes (increase or decrease) to your property management office or recertification specialist even if you have applied for/are receiving unemployment benefits or began new employment.  You may report income changes online by visiting our website at and submitting the online form.
  • Turning In Paperwork. Paperwork being returned to Central Office can be left in the dropbox outside of the main office. Please write who the paperwork needs to be delivered to on the envelope before placing it in the box.
  • Work Order Requests.  Effective June 8, 2020, AMHA will begin addressing HVAC, electrical, and plumbing work orders.  Additional work orders will be addressed in phases. Essential work orders will continue to be addressed as usual
  • Cleaning. We have increased the frequency and scope of cleaning that occurs at the properties and our offices.  All common spaces and frequently touched spaces are disinfected twice daily and on Saturdays.  
  • Rent Payment.  Please pay rent online at (All credit card fees have been waived through the remainder of the year); or mail your rent to the address in your rent statement.
  • Community Rooms Closed.  All AMHA Community Rooms remain closed until further notice.
  • Limit Visitors.  Limit visitors to your unit and the building to those that are essential for health and safety reasons.

Resident Services Updates

  • Effective June 1st, Parents as Teachers, SPARK, and Service Coordination home visits and face-to-face appointments will resume on a case by case basis. Staff and program participants are required to wear face coverings. If a program participant does not have a face covering, one will be given to them.  Virtual or phone appointments continue to be highly encouraged. Call your coordinator to set up an appointment.
  • Effective June 1st, The Reach Opportunity Center at Summit Lake will reopen By Appointment Only for computer lab use and service coordination. To schedule an appointment call 330-252-9271 or 330-814-4418. 


Update from AMHA Executive Director, Brian Gage, to the community. 


Facial Covering Statement

Thursday, July 23, at 6:00 p.m., a statewide mask mandate went into effect for citizens living in all 88 Ohio counties. This was in response to high exposure and spread of COVID-19 in the State. Ohio residents are encouraged to limit activities as much as possible and to follow all current health orders.

This order mandates that facial coverings be worn at any indoor location in Ohio that is not a residence. It also applies outdoors when at least 6-foot distance can’t be maintained from non-household members, as well as when waiting for, riding, driving or operating public transportation, a taxi, a private car service or ride-sharing vehicle.

Additionally, on Monday, July 13th, Akron City Council passed a legal ordinance that requires people to wear masks in public places.

In accordance with the statewide mask mandate and Akron City Council’s mask ordinance, AMHA will now require anyone visiting AMHA offices, living in AMHA residences, or visiting AMHA units to wear a mask or face covering. Facemasks are mandatory in all public spaces including commonly-used areas of residential buildings including but not limited to: high rise elevators, stairwells, hallways, jungle gyms, and lobbies.  

Face coverings are mandatory:

  • When entering, exiting or waiting in line to enter a place of business that is open to the public, and while inside a place of business
  • When entering, exiting or waiting in line to enter a city of Akron-operated building or facility that is open to the public, and while inside a place of business
  • In any public transportation, such as a bus, taxi or ridesharing vehicle
  • In any outdoor space when 6 feet of distance cannot be maintain from others who are not members of the same household
  • In common areas of multi-unit housing, including hallways, stairways, elevators and lobbies”


To read the full text of the Akron City Council Ordinance, Click Here.

To read more about Summit County’s Level 3 Distinction, Click Here.

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United Way 2-1-1

Simply dial 2-1-1 on any phone to speak to a trained professional, or text your zip code to 898-211 for referrals to utilities and food pantries.

The service is free and confidential and is offered 24 hours a day, seven days a week. 2-1-1 has information on over 16,203 different services for Summit County residents, including supplemental food and nutrition programs, substance abuse treatment, disaster services and more.


COVID-19 Technology Resource Guide

As the COVID-19 outbreak continues to impact our community, ConnectHome Akron is working to make sure that even while we're apart, we're still connected. We have compiled a guide to technology resources in the Akron-area.

The Guide Includes:

  • Internet Deal Look-up Tool
  • Free Internet Application
  • Internet/phone bill assistance
  • Public Wi-Fi Map
  • and MORE!

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Guidance for AMHA Residents Regarding Ohio’s Urgent Health Advisory

On Tuesday, May 19th, Governor Mike DeWine ended Ohio’s Stay at Home Order and replaced it with OHIOANS PROTECTING OHIOANS URGENT HEALTH ADVISORY, Like the stay at home order, the Urgent Health Advisory is an effort to minimize the spread of COVID-19. AMHA residents should continue to maintain social distancing, wear facial coverings, frequently wash your hands as well as and limiting visitors unless they are essential in maintaining your health and safety.

 In accordance with Governor DeWine’s strong recommendations, AMHA advises residents that, if you must leave your home, please do so responsibly. Wash your hands regularly, maintain responsible social distancing (6 feet between other individuals), limit interactions with others including in the lobbies and other indoor/outdoor common areas.  Please note that AMHA buildings are still smoke free. All usage of tobacco products should be done outside of the building in designated smoking areas while maintaining responsible social distancing.

Tips for your Health:

To learn more about how to stay healthy and protect yourself and others, please follow these guidelines provided by the CDC.

  • Take everyday precautions
  • Avoid close contact with people who are sick.
  • Do not go to work if you are sick.
  • Take everyday preventive actions
  • Clean your hands often
  • Wash your hands often with soap and water for at least 20 seconds, especially after blowing your nose, coughing, or sneezing, or having been in a public place.
  • If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.
  • To the extent possible, avoid touching high-touch surfaces in public places – elevator buttons, door handles, handrails, handshaking with people, etc. Use a tissue or your sleeve to cover your hand or finger if you must touch something.
  • Wash your hands after touching surfaces in public places.
  • Avoid touching your face, nose, eyes, etc.
  • Clean and disinfect your home to remove germs: practice routine cleaning of frequently touched surfaces (for example: tables, doorknobs, light switches, handles, desks, toilets, faucets, sinks & cell phones)
  • Avoid crowds, especially in poorly ventilated spaces. Your risk of exposure to respiratory viruses like COVID-19 may increase in crowded, closed-in settings with little air circulation if there are people in the crowd who are sick.

Those living with preexisting health conditions such as high blood pressure, asthma and diabetes are more at risk than someone that does not have a preexisting health condition.   Others higher at risk are African Americans and other populations of color.  AMHA highly encourages you to follow the Stay at Home orders, call your doctor sooner than later if you are feeling ill and limit your interactions to only those that support and maintain your health.  If you are experiencing symptoms, please call Summit County Public Health at (330) 926-5795 or visit for the online “self-checker”.  If you do not have a primary health care physician, please call AxessPointe Community Health Center sooner than later at 1-888-975-9188 or visit their website to schedule an online appointment at  For other healthcare provider access visit or Dial 2-1-1 or (330) 376-6660

Ways to cope with stress

Need help? Know someone who does?

If you, or someone you care about, are feeling overwhelmed with emotions like sadness, depression, or anxiety, or feel like you want to harm yourself or others

Information via the CDC. For more information about coping with Coronavirus stress, visit:


Other Resources: