AMHA Resident FAQ on COVID-19

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(Updated 8/5/2021)

For additional information, resources, and updates about AMHA's response to the COVID-19 outbreak, please visit our coronavirus main page here

Vaccine Information

Q: How can I get a COVID-19 Vaccine? (updated 8/5/2021)

Go to get the to find a vaccine provider near you.  You can also book by phone: 1-833-4-ASK-ODH (1-833-427-5634).  Please visit for more information about the COVID-19 Vaccine.  

Q: I got my vaccine, do I still have to wear a mask in AMHA buildings and properties?

 A: Yes. Effective 8/5/2021, AMHA reinstituted mandatory facemasks while in public or shared spaces even for those who have been vaccinated. According to the CDC, You should still take steps to protect yourself and others in many situations, like wearing a mask, staying at least 6 feet apart from others, and avoiding crowds and poorly ventilated spaces. For more information on precautions that fully vaccinated individuals should take, visit

Rent & Income Changes

Q: Can I be evicted during the CDC/Covid-19 moratorium? (Updated 8/5/2021)

 A: The answer is yes except for non-payment of rent. 

On August 3, 2021, the U.S. Centers for Disease Control (CDC) extended the order to temporarily stop evictions in the United States from August 3, 2021 through October 3, 2021 BUT that temporary halt or moratorium applies only to evictions for non-payment of rent. Other lease violations can still result in eviction.

Eligibility for the moratorium

To be eligible for the moratorium you must show that: 

  • You are being evicted for non-payment of rent (or late fees, interest or penalties)
  • You have used best efforts to obtain all available government assistance for rent or housing
  • You are income eligible. You qualify as income eligible if:
    • You expect to earn no more than $99,000 in annual income for Calendar Year 2020 (or no more than $198,000 if filing a joint tax return)
    • You were not required to report any income in 2019 to the U.S. Internal Revenue Service
    • You received an Economic Impact Payment (stimulus check) 
  • You are unable to pay your full rent or make a full housing payment due to:
    • Substantial loss of household income, loss of compensable hours of work or wages, lay-offs
    • Extraordinary out-of-pocket medical expense (greater than 7.5% of your adjusted gross income (AGI) for the year)
  • You used best efforts to make timely partial rent payments as your circumstances might permit
  • You have no other available housing options and if you are evicted you would:
    • Likely become homeless
    • Need to move into a homeless shelter
    • Need to move into a new residence shared by other people who live in close quarters because you have no other available housing options

If you believe you are eligible for the moratorium, to stop a pending eviction you should file a declaration form with the court where your eviction case was filed. You must also provide a copy to your Property Manager.

If you are behind in rent payments but an eviction case has not yet been filed, you should fill out the declaration form and send a copy to your Property Manager. Keep the original for your records. We also encourage you to contact your property manager to discuss your circumstances and get information on available rental assistance resources. 

Presenting the certified declaration allows you to delay rent payment and temporarily avoid eviction but it does not waive/forgive rent, fees and /or financial penalties which can still be charged and must be paid when the temporary moratorium ends.  Importantly, too, you must comply with all other lease obligations and you can be evicted for failure to do so. The temporary eviction moratorium applies to non-payment of rent only. 

Please keep in mind that you are required to report any substantial loss of household income, loss of compensable hours of work or wages, or lay-offs by submitting a Change of Family Status and you could be eligible for a rent reduction. 


Q: What is AMHA’s Policy on Face Masks or Facial Coverings? (Updated 8/5/2021)


Due to Summit County’s Coronavirus Transmission status moving to substantial spread and the CDC strongly recommending indoor face mask wearing for all residents of Summit County regardless of vaccination status,  effective tomorrow, Thursday, August 5, 2021, Akron Metropolitan Housing Authority will be returning to our previous practices and policy on face coverings to ensure a safe environment for all staff and residents. 

  • All staff and residents in common areas within all AMHA properties including the Central Office, Service Center and Reach Opportunity Center will be required to wear a face covering. 
  • Staff and residents will not be required to face coverings outdoors. 
  • Residents will not be required to wear a face covering within their home; however, will be asked to leave the room when maintenance staff are performing any maintenance work in the unit.
  • AMHA staff and residents are still required to wear a face covering during home visits and one on one appointments, maintain social distancing, frequently wash hands with soap and water for at least 20 seconds, or use hand sanitizer that contains at least 60% alcohol and as always watch out for any symptoms of COVID-19. If you have fever, cough, or other signs of COVID-19, you are encouraged to stay home and away from others.

Again, our primary concern is the protection of our residents and our employees.  Thank you all for being so patient and understanding during this unprecedented time.  We will continue to monitor and keep you posted.  If you need disposable masks, please contact your Property Manager. 


Important Contact Information:

COVID-19 Emergency Planning & Resident Hotline: 330-376-9908

Resident Services:  330-376-9699 or

Customer Service:  330-376-9990

Alpeter:  330-753-3049

Belcher: 330-374-2812

  • Crystal Neloms, Property Manager
  • Ronny Vandyke, Service Coordinator

Buchtel:  330-374-2812

  • Joanna Rist, Property Manager
  • Ronny Vandyke, Service Coordinator

Cotter: 330-253-5058

Allen Dickson: 330-825-7811

Fowler: 330-762-7463

Keys: 330-678-0805

Lauer: 330-376-9141

Nimmer: 330-633-1508

Saferstein Towers I: 330-762-9371

Saferstein Towers II: 330-762-0719

Sutliff: 330-923-9708

Bon Sue: 330-535-4654

Barberton Scattered Sites: 330-753-0379

Colonial Hills: 330-376-2285

Crimson Terrace: 330-753-0379

Dorothy Jackson: 330-253-9595

Edgewood Village: 330-379-3535

Harding Road: 330-753-0379

Honey Locust: 330-920-1652

Jenkins Annex: 330-724-9355

Joy Park: 330-724-9355

Lakeshore & Lakeshore Duplexes: 330-253-9595

Lobello Lane: 330-920-1652

Maplewood Villa & Gardens: 330-929-9124

Mohawk: 330-374-5092

Pinewood Gardens: 330-650-4299

Roulhac Circle: 330-253-9595

Spicer Terrace: 330-376-9558

Scattered Sites: 330-374-5092

Summit Lake: 330-253-9595

Valley View: 330-374-5091

  • Raemicah Rivers Asst. Property Manager
  • Chardé  Deans, Service Coordinator,

Van Buren: 330-753-0379

Willow Run: 330-724-9355

Hilltop House: 330-773-6825

Thornton Terrace: 330-773-6825

Eastland Woods: 330-633-1614